Get in touch with our Customer Happiness Team.

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July - Help Centre (CA)

Our Customer Happiness team is always here to help!Feel free to lodge a contact request and via our <a href="http://july.com/contact-us" rel="noopener noreferrer" target="_blank">contact us form</a>.This will allow us to provide a seamless response in a timely manner.Looking forward to hearing from you :)

Our Customer Happiness team is always here to help!. Feel free to lodge a contact request and via our contact us form. This will allow us to provide a seamless response in a timely manner. Looking forward to hearing from you :)

How do I contact your team?

General

Subscribe to our Newsletter!

All gone? When is this coming back in stock?

Sustainability at July

What are my payment options?

Where are my order details?

I need to make changes to my order!

Pre-Order Information

Order Support

How do I personalize my item?

How long does personalization take? ✅

Can I return or exchange my personalized items?

Is personalization easy to remove?

Personalization

When will I receive my order?

Where's the rest of my order?

What if my order is lost or damaged in transit?

Easter Weekend - Shipping Notice

How much is shipping to Canada?

I need to receive my order before December 25th. When is the last date I can order?

Where do you ship from?

Shipping

What is the 100 Day Returns Policy?

How do I return my order online?

Set & Promotional Returns

Can I exchange my order?

Returns

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty

Juliette Collection - Limited 2 Year Warranty

Limited Edition Everyday Tote - Limited 2 Year Warranty

Repair Policy

Product Warranties

Is July's luggage within Airline Standards?

What's the difference between each Carry On?

What's the difference between each Checked Luggage?

Can I nest my luggage?

Does it fit under the seat?

I've lost my powerbank!

I've lost my Snapsleeve!

Power Bank Safety

Commonly Asked Questions

How do I store my July?

Can I remove scuffs from my luggage?

How do I clean my Everyday Tote?

Can I wash the packing cells?

Care & Storage

Getting Started with the Classics

Setting Up Your Locks.

The Power Bank.

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunks

Setting Up Your Trunk Locks

Trunks

An Introduction to The Light Family

Setting Up Your Locks

Light

Getting Started

What is the Final Call Promotion?

Promos, Sales, and Discount Codes?

Promotions

How do I contact your team?Updated 3 months ago