# july-ca

> Public Help Center articles for july-ca.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Subscribe to our Newsletter!](https://help-ca.july.com/en-US/subscribe-to-our-newsletter-487644.md): Kindly subscribe to our newsletter to be notified of any stock updates, as well as exciting launches and promotions!. Simply head to http://july.com and scroll to the bottom of the page. You will then find a sign up field to enter your email address.
- [All gone? When is this coming back in stock?](https://help-ca.july.com/en-US/all-gone-when-is-this-coming-back-in-stock-487645.md): We understand how disappointing it can be to miss out! While we make every effort to ensure your favourite item is in stock, there may be times when we it may not be available. The best way to be kept in the loop with re-stocking items is to be subsc
- [Sustainability at July](https://help-ca.july.com/en-US/sustainability-at-july-631727.md): We use recycled polycarbonate where possible for the shells. These materials are of the highest quality and durability so the luggage gets to travel for longer. This reduces the frequency and need for purchase significantly, making your July choice a
- [How do I contact your team?](https://help-ca.july.com/en-US/how-do-i-contact-your-team-1096344.md): Our Customer Happiness team is always here to help!. Feel free to lodge a contact request and via our contact us form. This will allow us to provide a seamless response in a timely manner. Looking forward to hearing from you :)
- [What are my payment options?](https://help-ca.july.com/en-US/what-are-my-payment-options-487641.md): Online we accept Mastercard, Visa, American Express, ApplePay and GooglePay.
- [Where are my order details?](https://help-ca.july.com/en-US/where-are-my-order-details-487640.md): The order confirmation you received at the time of purchase can be used as a tax receipt and has all our company details listed for tax purposes.
- [I need to make changes to my order!](https://help-ca.july.com/en-US/i-need-to-make-changes-to-my-order-487639.md): You can now amend your order via the confirmation page. Once your order is submitted, you will have 3 hours from order placement to adjust your order. You'll then be given the below options to make changes to purchase items, addresses, contact inform
- [Pre-Order Information](https://help-ca.july.com/en-US/pre-order-information-997720.md): If an item is out of stock, but expected to be re-stocked soon, it may become available for pre-order. Pre-orders will be logged and shipping once stock becomes available on or around the date specified on the product page. If placing a pre-order and
- [How do I personalize my item?](https://help-ca.july.com/en-US/how-do-i-personalize-my-item-487626.md): Purchase your July and make it yours by personalizing your items from an array of beautiful fonts and colors. Let's start by selecting your item. Once you've chosen, click "Add Personalisation" above the "Add to Cart" button. STEP 2. Before you proce
- [How long does personalization take? ✅](https://help-ca.july.com/en-US/how-long-does-personalization-take-487627.md): If your items are in stock, personalization will require an additional processing time before shipment. This will be indicated before selecting your monogram details and will need to be agreed to before proceeding. Please note that this processing ti
- [Can I return my personalized items?](https://help-ca.july.com/en-US/can-i-return-my-personalized-items-487628.md): As personalization is made to order, personalized items are not accepted under our 100 Day Returns Policy. This is also specified before entering your personalization details on the product page, and must be agreed to before adding the item to cart.
- [Is personalization easy to remove?](https://help-ca.july.com/en-US/is-personalization-easy-to-remove-487629.md): For our luggage, Inked™ by July is made to last through the wear and tear of your travels. We use a special technique and ink that ensures your personalization will stick with you for as long as the case does; it does not come off. However just like
- [When will I receive my order?](https://help-ca.july.com/en-US/when-will-i-receive-my-order-487636.md): Once dispatched from our US warehouse, you should expect your order to be delivered within 3-5 business days.
- [Where's the rest of my order?](https://help-ca.july.com/en-US/wheres-the-rest-of-my-order-487635.md): So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t
- [What if my order is lost or damaged in transit?](https://help-ca.july.com/en-US/what-if-my-order-is-lost-or-damaged-in-transit-487633.md): WHAT IS PREMIUM PACKAGE PROTECTION?. All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in t
- [How much is shipping to Canada?](https://help-ca.july.com/en-US/how-much-is-shipping-to-canada-733690.md): All orders are shipped next business day from our facility in Utah, US with with rates starting from $20.00. Custom fees and duties are included within the price of shipping. No, all duties are covered by the shipping fee.
- [Where do you ship from?](https://help-ca.july.com/en-US/where-do-you-ship-from-1237015.md): WHERE DO YOU SHIP FROM?. Orders are shipped next business day, from our facility in Utah, US. Some items may be dispatched from our warehouse in Australia, but we'll let you know at checkout.
- [What is the 100 Day Returns Policy?](https://help-ca.july.com/en-US/what-is-the-100-day-returns-policy-487672.md): HOW DOES THE 100-DAY RETURN POLICY WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order
- [How do I return my order online?](https://help-ca.july.com/en-US/how-do-i-return-my-order-online-487673.md): How do I return my order online?. If you decide that your July product isn’t for you, you can return it subject to the conditions of the 100 day returns policy. In order to streamline the process, please have photographs showing the item is unused an
- [Set & Promotional Returns](https://help-ca.july.com/en-US/set-&-promotional-returns-487675.md): SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta
- [Can I exchange my order?](https://help-ca.july.com/en-US/can-i-exchange-my-order-890673.md): Unfortunately, we're not able to offer exchanges. You can view our returns policy here.
- [Promotional Returns Policy](https://help-ca.july.com/en-US/promotional-returns-policy-3344087.md): If purchasing during a promotion with this policy*, you agree to the below conditions. If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:. Items must be unused
- [Returning multiple items through ReDo](https://help-ca.july.com/en-US/returning-multiple-items-through-redo-4002184.md): When returning multiple packages, it's important to submit a separate return request for each one. This way, you'll receive a specific return shipping label for each package, ensuring that everything is processed correctly. By doing this, you can avo
- [What are July's Warranty Policies?](https://help-ca.july.com/en-US/what-are-julys-warranty-policies-487648.md): Our Warranty Policies at July cover manufacturing faults on our products for either a repair or replacement. If there is an issue with your July product and you believe it may be covered under the specific product's Warranty Policy, please reach out
- [Luggage - Limited Lifetime Warranty](https://help-ca.july.com/en-US/luggage---limited-lifetime-warranty-487649.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE?. All July luggage comes with a guaranteed limited lifetime warranty that covers a repair or replacement of your luggage. Manufacturing faults on wheels, zips, handles, nylon compression strap breakages and specifi
- [Travel Bags - Limited 5 Year Warranty](https://help-ca.july.com/en-US/travel-bags---limited-5-year-warranty-487650.md): WHAT’S THE WARRANTY ON YOUR BAGS*?. Our Travel Bags and Accessories are protected by a limited five-year warranty that covers a repair or replacement of your product. Manufacturing faults on zips and stitching are covered under this policy. The 5 yea
- [Accessories - Limited 2 Year Warranty](https://help-ca.july.com/en-US/accessories---limited-2-year-warranty-487651.md): WHAT’S THE WARRANTY ON YOUR ACCESSORIES?. Our Accessories* are protected by a limited two-year warranty that covers either a repair or replacement of your item. Manufacturing faults on all our leather products are covered under this policy. The 2 yea
- [Ancillary Item - Limited 2 Year Warranty](https://help-ca.july.com/en-US/ancillary-item---limited-2-year-warranty-487652.md): The Carry On Pro is designed to be stored in overhead compartments when travelling. If the suitcase must be checked in due to airline conditions, the Snapsleeve and Power Bank must be removed as they could be confiscated by airline staff. Please note
- [Juliette Collection - Limited 2 Year Warranty](https://help-ca.july.com/en-US/juliette-collection---limited-2-year-warranty-487653.md): WHAT’S THE WARRANTY ON THE JULIETTE COLLECTION?. Our Juliette Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Limited Edition Everyday Tote - Limited 2 Year Warranty](https://help-ca.july.com/en-US/limited-edition-everyday-tote---limited-2-year-warranty-487647.md): WHAT’S THE WARRANTY ON THE LIMITED EDITION EVERYDAY TOTES?. Our Limited Edition, Everyday Totes are covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any def
- [Repair Policy](https://help-ca.july.com/en-US/repair-policy-997710.md): Luggage Repair. Our luggage is designed to be easily repaired when the unexpected happens. If a repairable issue arises, we’ll gladly send replacement parts to your designated address along with detailed instructions, upon lodgement of a warranty cla
- [Wayfarer Collection - Limited 2 Year Warranty](https://help-ca.july.com/en-US/wayfarer-collection---limited-2-year-warranty-3396871.md): WHAT’S THE WARRANTY ON THE WAYFARER COLLECTION?. Our Wayfarer Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Is July's luggage within Airline Standards?](https://help-ca.july.com/en-US/is-julys-luggage-within-airline-standards-487621.md): The July Carry On is where it all started for us. We designed it to maximise every millimetre of the allowable space in both the overhead bin and the gate sizer — and then expanded the range from there. Our Carry On range is designed perfectly in the
- [What's the difference between each Carry On?](https://help-ca.july.com/en-US/whats-the-difference-between-each-carry-on-487624.md): Beginning with our very first Carry On Classic, we've since developed an entire collection of suitcases designed to suit your every cabin-side need!
- [What's the difference between each Checked Luggage?](https://help-ca.july.com/en-US/whats-the-difference-between-each-checked-luggage-487623.md): Our range continues to grow, as we now have an extensive range of luggage to fit all your Checked baggage needs!
- [Can I nest my luggage?](https://help-ca.july.com/en-US/can-i-nest-my-luggage-487625.md): Our Classic and Light range has been designed so that each suitcase can be stowed inside perfectly for easy storage. This was done to also ensure that our shipping process can be streamlined. Less cartons, less shipping costs, less risk of being lost
- [Does it fit under the seat?](https://help-ca.july.com/en-US/does-it-fit-under-the-seat-487622.md): All of our Carry On luggage is designed to maximise your allowable space in the cabin. We designed these cases specifically with global travellers in mind. We have personally flown with almost every major domestic and International carrier with the c
- [I've lost my powerbank!](https://help-ca.july.com/en-US/ive-lost-my-powerbank-1096345.md): While the power bank is designed to compliant with all airline safety requirements, it's essential that you eject the it from it's compartment in the event that the suitcase needs to be checked in. Please note, that airlines reserve the right to conf
- [I've lost my Snapsleeve!](https://help-ca.july.com/en-US/ive-lost-my-snapsleeve-1096346.md): The Snapsleeve from the Carry On Pro is designed to be easily removable in the event of needing to check-in the suitcase. Kindly note that if left on when checking in, the Snapsleeve could be confiscated by airline staff. Please note that our warrant
- [Power Bank Safety](https://help-ca.july.com/en-US/power-bank-safety-1103219.md): When using your Power Bank, safety should always be a top priority. These batteries are compact and efficient, but they can pose risks if mishandled. Overcharging, extreme temperatures, or physical damage can lead to overheating, leakage, or even fir
- [How do I store my July?](https://help-ca.july.com/en-US/how-do-i-store-my-july-487676.md): All July Luggage and Soft Bags (excluding Everyday Range) come lovingly included with a beautiful calico dust bag to keep your July protected when not in use. We recommend keeping your items in a cool dry area to ensure the longevity of it's material
- [Can I remove scuffs from my luggage?](https://help-ca.july.com/en-US/can-i-remove-scuffs-from-my-luggage-487677.md): We've designed our luggage to be as durable as possible, and so all of our cases are constructed with a 100% Aerograde, German Polycarbonate shell. We're confident that your contents will always be safely protected. Luckily, if the unthinkable does h
- [How do I clean my Everyday Tote?](https://help-ca.july.com/en-US/how-do-i-clean-my-everyday-tote-487678.md): How do I clean my Everyday Tote?. The Everyday Range is designed to be the perfect companion through all the challenges of daily life. To keep it looking its best, spot-cleaning by hand is the easiest way to tackle marks and stains as they happen. To
- [Can I wash the packing cells?](https://help-ca.july.com/en-US/can-i-wash-the-packing-cells-487680.md): You sure can!. Our packing cells are designed to be easily machine washable for convenient cleaning. To ensure the longevity of the materials, we recommend a cold wash and to avoid washing them with other garments to prevent any potential color trans
- [How to Take Care of Suede Juliette](https://help-ca.july.com/en-US/how-to-take-care-of-suede-juliette-1778087.md): Suede’s soft, textured finish gives it a distinctive look, but it does require extra care. Regular maintenance will keep your suede bag looking its best over time. Storage Tips:. Care and Maintenance Tips:
- [How do I clean my Everyday Vacation Tote?](https://help-ca.july.com/en-US/how-do-i-clean-my-everyday-vacation-tote-2408679.md): Storage Tips. Care and Maintenance Tips:. General Care Tips:
- [How Do I Take Care of the Carrier Range?](https://help-ca.july.com/en-US/how-do-i-take-care-of-the-carrier-range-2486820.md): Care Instructions - Carrier Range. Storage Tips:. Care and Maintenance Tips:. General Care Tips:
- [How do I take care of the Wayfarer Collection?](https://help-ca.july.com/en-US/how-do-i-take-care-of-the-wayfarer-collection-3396870.md): Care Instructions – Leather & Denim Bags. Storage Tips. Denim (Stain Removal). Leather
- [Getting Started with the Classics](https://help-ca.july.com/en-US/getting-started-with-the-classics-487657.md): Congratulations on choosing the Classics, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Included with our
- [Setting Up Your Locks.](https://help-ca.july.com/en-US/setting-up-your-locks-487658.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [The Power Bank.](https://help-ca.july.com/en-US/the-power-bank-487659.md): Here is everything you need to know about keeping your devices charged on the the go, if you purchased one of our Carry On Classics with Power Bank. Our Carry On with Power Bank range each feature a dedicated, spring-loaded compartment to ensure your
- [Care Instructions](https://help-ca.july.com/en-US/care-instructions-487655.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long-life of your suitcases, we recommend storing them in a cool dry place, inside the provided linen dust-bags. For effici
- [Warranty Information](https://help-ca.july.com/en-US/warranty-information-487654.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [An Introduction to Your Trunks](https://help-ca.july.com/en-US/an-introduction-to-your-trunks-487663.md): Congratulations on choosing the Trunks, a family of luggage featuring a vintage inspired, latch-lock design to provide you with the most elegant travelling experience. Let's give you a brief run through of what to expect with your July trunks. Includ
- [Setting Up Your Trunk Locks](https://help-ca.july.com/en-US/setting-up-your-trunk-locks-487664.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [The Power Bank.](https://help-ca.july.com/en-US/the-power-bank-487660.md): If you've purchased a Carry On Trunk, our signature power bank will come included with your suitcase. Here is everything you need to know about keeping your devices charged on the the go. Our Carry On Trunk range each feature a dedicated, spring-load
- [Care Instructions](https://help-ca.july.com/en-US/care-instructions-487662.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long life if your trunk, be sure to store inside the included dust bag and keep stored in a cool, dry environment. The Chec
- [Warranty Information](https://help-ca.july.com/en-US/warranty-information-487661.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [An Introduction to The Light Family](https://help-ca.july.com/en-US/an-introduction-to-the-light-family-487666.md): Congratulations on choosing the July Light Range, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Twin bar
- [Setting Up Your Locks](https://help-ca.july.com/en-US/setting-up-your-locks-487667.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [Care Instructions](https://help-ca.july.com/en-US/care-instructions-487668.md): To ensure the long life if your case, be sure to store inside the included dust bag and keep stored in a cool, dry environment. The Light Family can also be nested into each other to save space when you're taking a break from travelling!. Our polycar
- [Warranty Information](https://help-ca.july.com/en-US/warranty-information-487670.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [Promos, Sales, and Discount Codes?](https://help-ca.july.com/en-US/promos-sales-and-discount-codes-487642.md): We run online and in store promotions throughout the year. To be notified of when promotions go live, please subscribe to our newsletter to be kept in the loop with all things July!. Simply head to http://july.com and scroll to the bottom of the page
- [🇨🇦 CA — Peak Season Promotion — Terms & Conditions](https://help-ca.july.com/en-US/ca-%E2%80%94-peak-season-promotion-%E2%80%94-terms-and-conditions-6875811.md): For a limited time, gain early access to our Peak Season offers and save up to 25% on your order. Please see terms and conditions below. Bundle & Save. Discount Tiers. Selected Travel Bags Sale. We are also running an additional promotion of up to 30
- [Frequently Asked Questions](https://help-ca.july.com/en-US/frequently-asked-questions-4785307.md): Saturday, February 28th & Sunday, March 1, 2026. Our warehouse sale will be available online only via warehouse.july.com. Items will be discounted up to 50% off regular prices. Please note that discount percentages will vary per item. Selected items
- [Returns Policy](https://help-ca.july.com/en-US/returns-policy-4785305.md): Items purchased during our online warehouse sale are as final sale, with no return for change of mind. This policy is designed to provide clarity about the nature of merchandise sold during our online warehouse sale events. Conditions of Sale. Custom
- [Warranty Policy](https://help-ca.july.com/en-US/warranty-policy-4785306.md): Yes, warehouse sale items do come with warranty coverage, which varies by product type:. Our warranty explicitly does NOT cover:. Repair of Repairable Faults. Non-Repairable Faults
- [Warehouse Sale - Terms & Conditions](https://help-ca.july.com/en-US/warehouse-sale---terms-and-conditions-4785304.md): These Terms and Conditions ('Terms') apply to all purchases made during the July Warehouse Sale ('Sale'), whether in-store or online. By participating in the Sale, you agree to be bound by these Terms. The Sale runs for a limited time only:. The Sale
- [CaseSafe™ Privacy](https://help-ca.july.com/en-US/casesafe-privacy-2644484.md): CaseSafe™ was created with a "privacy-by-design" approach. CaseSafe utilises the same secure, privacy-focused technology as AirTags and Android tracking devices. Data Encryption:. Who Can Access the Data:. Tracking Chip Location:. By tapping into the
- [July with CaseSafe™ - FAQ's](https://help-ca.july.com/en-US/july-with-casesafe---faqs-2644485.md): Yes, the Classic range with CaseSafe still retains the same dimensions. Yes! The July Carry On with CaseSafe still features our signature Carry On. The suitcase is covered by our Lifetime Warranty, covering manufacturing faults that effect the functi
- [What is CaseSafe™?](https://help-ca.july.com/en-US/what-is-casesafe-2644488.md): The July Carry On with CaseSafe is the world's first suitcase featuring an integrated, trackable TSA lock that's compatible with both Apple's Find My and Google's Find Hub networks. We know what it’s like to lose luggage. That’s why we’ve created Cas