HOW DOES THE 100-DAY RETURN POLICY WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order

HOW DOES THE 100-DAY RETURN POLICY WORK?We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if you decide that this is not the product for you, send it back to us within 100 days of placing your order and we&#x2019;ll reimburse you to the original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging.&#xA0;Returns will be processed with a fee of&#xA0;10% of item/s value. This will be deducted from your final refund.&#xA0; The 100-day returns policy does not apply for the following:<ul><li style="font-family: Inter; color: rgb(0, 0, 0);">Used items - products must be unused, in their original condition and in their original packaging</li><li style="font-family: Inter; color: rgb(0, 0, 0);">Personalized items - these are bespoke items and cannot be returned or exchanged</li><li style="font-family: Inter; color: rgb(0, 0, 0);">You have already returned the item once previously (an item can be returned once per order)</li><li style="font-family: Inter; color: rgb(0, 0, 0);">You have ordered 20 or more individual items, or you purchased more than 50 items within a 6 month period (applies to both individual and corporate customers)&#xA0;</li><li style="font-family: Inter; color: rgb(0, 0, 0);">The order was purchased during a promotion where T &amp; C&apos;s specified that the item is excluded from the returns policy</li></ul> The 100 day returns policy does not impact your product&#x2019;s warranty. All our products are made to last. We offer a complimentary limited Lifetime Warranty for luggage and 5 year warranty for travel bags and accessories on manufacturing faults. IS PACKAGING REQUIRED?July requires all returned items to be re-packaged in either it&apos;s original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for refund. Please note:&#xA0;Returns will be processed with a fee of&#xA0;10% of item/s value. This will be deducted from your final refund.&#xA0; If you wish to return your July order, please go to our&#xA0;<a href="http://july.com/contact-us" rel="noopener noreferrer" target="_blank">Contact Form</a>&#xA0;where our team will assist.

What is the 100 Day Returns Policy?

How do I return my order online?. If you decide that your July product isn’t for you, you can return it subject to the conditions of the 100 day returns policy. In order to streamline the process, please have photographs showing the item is unused an

How do I return my order online?If you decide that your July product isn&#x2019;t for you, you can return it subject to the conditions of the 100 day returns policy.In order to streamline the process, please have photographs showing the item is unused and with its original packaging ready to send when requestedTo submit your return request, please <a href="https://help-ca.july.com/en-US/flows/01JP4744CCHV80F1FM8ZC8ADZ6" rel="noopener noreferrer" target="_blank">click here</a>.Returns will be processed with a fee of&#xA0;15% of item/s value. This will be deducted from your final refund.&#xA0;<iframe width="560" height="315" src="https://www.youtube.com/embed/1i7nPOvtcN4?si=DwZvV1kB9Hck06yz" title="YouTube video player" frameborder="0" allowfullscreen class="fr-draggable"></iframe>How will the order be refunded?Your order will be refunded via your original payment method. Returns will be processed with a fee of&#xA0;15% of item/s value. This will be deducted from your final refund.&#xA0;This will be provided once the item has been received and quality checked by our returns team.&#xA0;Please be sure you receive your returns label to ship the item back to us. If you don&#x2019;t receive the label or there&#x2019;s any other issues, please submit a request via the <a href="http://july.com/contact-us" rel="noopener noreferrer" target="_blank">Contact Us form</a> and one of our team will assist.&#xA0;

How do I return my order online?

SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta

SET &amp; SAVE RETURNSThe Set &amp; Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you&#x2019;ll be returning. This is a non-adjustable amount.&#xA0; BUNDLE &amp; SAVE RETURNSThe Bundle &amp; Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you&#x2019;ll be returning. This is a non-adjustable amount.&#xA0; If you wish to return your July order, please click&#xA0;<a href="http://july.com/contact-us" rel="noopener noreferrer" target="_blank">here</a>.

Set & Promotional Returns

Unfortunately, we're not able to offer exchanges. You can view our returns policy here.

Unfortunately, we&apos;re not able to offer exchanges.You can view our returns policy&#xA0;<a href="https://help-ca.july.com/en-US/what-is-the-100-day-returns-policy-487672" rel="noopener noreferrer" target="_blank">here</a>.

Can I exchange my order?

If purchasing during a promotion with this policy*, you agree to the below conditions. If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:. Items must be unused

If purchasing during a promotion with this policy*, you agree to the below conditions.If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:<ul><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;">Items must be unused, and in resalable condition.</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;">Items must be returned with original packaging intact</li><li dir="ltr" style="text-decoration: none; font-family: Inter; font-size: 16px;">Items must be unpersonalised. These are bespoke products created just for you</li></ul> Faulty or Incorrect ItemsIf your item is faulty, damaged, or not as described, you have 30 days to return it for a refund. After this period, we may offer a repair or replacement in line with our warranty policies.How to ReturnYou can request a return postage label by <a href="https://linktr.ee/julyreturns" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">selecting your region here</a>. Please note that photo evidence will need to be provided. Please note: Refunds will incur a return fee of 15% of the item/s cost.&#xA0;This will be deducted from the final refund. Please nest items where possible (ie. Carry All Backpack nested inside of Carry On). Be sure to include dust bags for each item. *This policy applies to the Weekend Flash sale of up to <a href="http://july.com/au/black-friday-travel-bags/" target="_blank" rel="noopener noreferrer">25% off select Travel Bags</a>. This offer is valid from 14 November to 16 November 2025, 11:59pm AEDT.

Promotional Returns Policy

Our Customer Happiness Team is always happy to assist.

Lodge a contact request here and our team will respond within 24 hours.

Get in touch with our Customer Happiness Team.

Shop

About Us

Main Site

July - Help Centre (CA)